Shipping policy
When will my order ship after purchase?
Processing takes 1-2 business days after your order is placed. Business days are Monday through Friday, excluding holidays. Please allow extra time during holidays. Please also note that we may experience an unexpected higher volume during certain times of the year, outside of the holidays.
Potential delay on inbound and outbound shipments: Seasonal weather events and other disruptions may occur and cause delays on shipments. The carriers top priorities are the safety and well-being of their team members and providing the best service to their customers. Please be patient as weather conditions are out of our control, but we will work together in making sure products are available and packages are received. We appreciate your understanding.
How long does shipping take?
Orders will process in 1-2 business days before they ship. The time it takes to receive your order depends on who you choose as your shipping option and your location. It will give you an estimated arrival date at checkout. Please note that this date does not include processing time.
The Estimated time of Arrival (ETAs) that we may have given, are provided in good faith based upon the best information we have available at this time. There are many factors beyond our control that may impact the delivery date including availability of raw material, delays in transit, Customs & FDA clearance and inspection delays. If for any reason an ETA is delayed, we will update you accordingly.
*total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances).
Additional shipping information:
Your order will ship to the shipping address on file, so please make sure you enter the correct shipping address for your business. Once your order has been shipped, we are unable to update your the address. If this happens, please contact the carrier to arrange/manage your shipment details.
For refunds, the customer will be responsible for paying for shipping costs for returning the item(s). Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that we are not responsible for any shipping delays and you will need to contact the carrier regarding the shipment details.
How do I get Free Shipping*?
Free US Economy Shipping Over $185 for Domestic US Orders*
In order to qualify for this promotion, your subtotal must be greater than or equal to $185 after discounts are applied and before shipping and taxes are calculated. Free US economy shipping will only appear as an option at checkout for eligible orders. We cannot apply free shipping after an order has been placed if you did not select the free shipping option at checkout, and if your order does not qualify for it. If you have questions about whether or not your order qualifies for the free shipping promotion, please contact us before placing your order.
*free shipping does not apply to outside of the contiguous US. Those in the US, but outside of the contiguous US will be offered a flat rate of $50 for 6 bottles or more. The rate will be reflected at checkout. There are also flat rate shipping rates on the Lotus Plant Power Drink RTD cans by the case - if you are experiencing issues with the flat rates, please contact customer service so we can help you.
**Lotus cups and clothing merchandise are not included in free shipping.
What are the extra duties & taxes for when I purchase from outside of the US?
International Shipping
Duties and taxes may vary per country. For international orders, import duties and taxes are not included in the product price or shipping and handling cost. These costs will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility. You may check with your country's customs office to determine what these additional costs will be. Lotus Plant Energy is not responsible for duties and taxes.
Still have questions?
Please email us at info@lotusplantpower.com or
call us at (888) 702-5584.